Terms of Service

We’re doing our best to deliver an exceptional experience with our company. Here’s the fine-print.

Revised: August 11, 2021

Definitions

  • “We”, “Us”, “Our”, “Company” refers to VI Standard Real Estate Services Inc. or any of its partners, subsidiaries, employees, or representatives.
  • “Property”, “Service Address”, “Location”, “Site” refers to a parcel of real property and all permanent and temporary structures or objects contained within.
  • “Owner”, “Home Owner”, “Seller(s)”, “Your Client”, “Land-lord” refers to the legal owner of the Property.
  • “You”, “Your”, “The Client”, “Agent”, “Realtor”, “Real Estate Broker” refers to the person or corporation authorized to act as an agent on behalf of the Owner of the Property.
  • “Products”, “Assets”, “Material”, “Services” refers to photographs, digital imagery, drawings, or visual representations of the Property.
  • “Reproduction”, “Reproduce” mean any form of copying or publication of the whole or a part of any Material, and the creation of any derivative work from the Material.
  • “Invoice” refers to the computer-generated invoice provided when entering a Purchase Agreement.

Service Agreement

A (“Service Agreement”) is a legal agreement between You and Us as defined in this section.

  1. Request for Service
    You may notify Us of your request for service using our website, by telephone, verbally in-person, or by e-mail communication. Once we have validated your request we will send an e-mail confirmation notice to you. This confirmation notice will contain at minimum the following: Service Address, Date and Time of the Appointment, and a copy of, or link to, these terms.
  2. Establishment
    A Service Agreement is established at 5:00PM in the current time zone of the Service Address, on the date prior to Service. It is your responsibility to notify Us of any alteration or cancellation of Your request for service prior to this time.
  3. Access and Consent
    By granting Us access to the Property, You and the Owner both agree to allow Us to acquire any and all of Our Products. You acknowledge that any Products acquired by Us are property of the Company.
  4. Fees
    You agree to any and all applicable fees once a Service Agreement has been established, regardless of whether a Purchase Agreement is established as defined in these terms.
    TypeApplied When…Amount
    Late Notice CancellationNotice of cancellation comes after 5:00 pm on the day prior to the scheduled appointment$35
    Delayed AccessAccess to the property is delayed by 20 minutes or more after the scheduled appointment time.$35
    Single Service
    Site Visit
    A single on-site service is performed at a property.  Waived when two or more on-site services are performed.$35
    Re-visitA second visit to the property is scheduled to complete work that was not able to be completed during the initial visit.$35
    On-Site Service MinimumThere is a delay of 14 days or more in establishing the purchase agreement.Fee Varies by Service
  5. Delivery
    “Same-day delivery” refers to when product selection is made available to You via our online store-front. Operating under best effort, we will deliver a secure hyperlink to You via e-mail correspondence on or before 11:59 PM in the current time zone of the Service Address. We will not knowingly enter circumstances which will prohibit Us from delivering prior to this time, however we do not warrant successful delivery in any way.

Purchase Agreement

A (“Purchase Agreement”) is a legal agreement between You and Us as defined in this section.

  1. Establishment
    A Purchase Agreement is established when You have confirmed via online store-front your desired selection of Material. In order to confirm your selection, You will be presented a detailed summary including: Product Type, Product Quantity, Product Cost, Tax (if applicable), and Total amount payable to us.
  2. Refunds
    We do not offer refunds once a Purchase Agreement has been established, except in the case of an error made on Our part, which we will either refund or credit to you the difference.
  3. Payment
    Payment is due immediately upon establishment of this agreement, or when a fee has been applied to your account. You will be notified via e-mail of your account standing and an invoice when a change in balance occurs.
  4. Method of Payment
    We accept cheque by mail and electronic credit card processing. Cash is not accepted unless otherwise indicated by Us under Our discretion.
  5. Overdue Balance
    A balance is considered overdue 30 days from the date of the Invoice. Overdue balances are subject to a 3% monthly finance fee.

License Agreement

A (“License Agreement”) is a legal agreement between You and Us as defined in this section.

  1. Ownership
    We retain ownership of all Material acquired at or from the Property, both those included in a Purchase Agreement (if any) and those excluded.
  2. Use of Material
    We grant to You a perpetual, non-exclusive worldwide right to Reproduce the Material identified in the Purchase Agreement an unlimited number of times in any and all media for the sole purpose of advertising for sale or rent, the Property identified in the Invoice.
  3. Copyright
    No ownership or copyright in any Material shall pass to You by the issuance of the license contained in this License Agreement.
  4. Liability
    We shall not be liable for any loss or damage suffered by You or any third party, whether directly or indirectly arising from any alleged or actual defect in any Material or its caption, markings, or notations, or in any way from its Reproduction.

Warranty

The Company warrants that the Assets will be supplied using reasonable care and skill. The Company does not warrant that the assets supplied are error-free, accurate or complete.

Limitation of Liability

The Client agrees to release the Company from all liability for any damage, loss or claim arising from your use of the Material. You will indemnify the Company against claims and expenses, including legal fees, on a full indemnity basis, arising from injury to person or property resulting from the preparation, assembly, use and operation of the Material. The Client shall bear responsibility for ensuring that all usage of information contained within any Asset as provided by the Company is in accordance with, and does not contravene, any Real Estate or other laws, regulations or other trade customs and practices. The Company bears no liability for any omissions or faults in these respects.

Jurisdiction

These terms and conditions are governed exclusively by the laws of the Province of British Columbia. By accessing this website you agree that these terms and conditions will be governed exclusively by the laws of the Province of British Columbia, and as it relates to this website, the included content, information, products, services and these terms, you irrevocably attorn to the courts of the jurisdiction of the Province of British Columbia. VI Standard Real Estate Services Inc. reserves the right, at our sole discretion, to update or make modifications to these rules, policies, terms or conditions from time to time. The date of modification will be reflected at the top of this page.

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Frequently Asked Questions

Have Questions About Our Services? We Have Answers!

What is your turn around time?

All “Standard” services are returned SAME DAY of the appointment. Premium services are returned within 24 hours.

Do you charge for travel?

No, all travel within our service area is included. We only charge a fee to travel to a private islands such as Piers

Do colour floorplans cost more?

We are currently providing colour floorplan upgrades at no charge!

What is your email response time?

During business hours, 8AM – 5PM we reply within 1 hour. If you have an appointment, we will also extend support until 9pm on the day of your appointment.

Can I book your services if I'm not a Realtor?

Our quoted pricing applies to REALTORS® only. Floorplans are not available without the use of a REALTOR®. Please call us for photography or pricing for other services.

Can I request you to take photos when it is a sunny day?

Since we offer reschedule and cancellation free (before 5pm the day prior), we ask you to monitor the forecast and reschedule as necessary for good weather. (See “Can I cancel or reschedule my appointment?”)

Can I cancel or reschedule my appointment?

Yes, until 5pm the day prior to your appointment, you may cancel or reschedule without fee. Cancellations or reschedules after such time will incur a $35 fee.

How do I book DRONE?

Yes, if you choose “Premium Photos”, “Standard Video” or “Premium + Social Video” we will capture content with a drone. Adding video is a great way to also receive drone photos!

WE DO REAL ESTATE MEDIA

Contact

Mail

1754 Christmas Ave
Victoria, BC V8P 2X8

Copyright: © 2025 VI Standard Real Estate Services Inc. All Rights Reserved.